Help, without the hold music.
Most answers are below. If yours is not, a person replies, usually within a few hours and always within a day.
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Email
support@solvr.co
Any account question, any time. A person replies, usually within a few hours and always within a day.
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In the app
Chat from your account
Open the app and tap your avatar. Chat carries your account context, so nothing needs explaining twice.
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Something broken?
Check payment status first
Payments and transfers report their own uptime. If one is slow, that is the fastest place to look.
Before you write in
I cannot log in. What now?
Sign in on any device you have already registered. If the device itself is gone, you can get back in through email or one of the contacts you named. Nothing was ever written down for you to lose, and support cannot reset it on your behalf, which is the same property that stops anyone else doing so either.
How do I order a replacement card?
Freeze the old one from the cards screen, then order a replacement in the same place. The new number is live for online payments straight away; the physical card follows in the post.
A transfer has not arrived. How long should I wait?
Most transfers land the same day. If one is still pending after that, send us the reference and we will trace it.
How do I export transactions for my accountant?
Everything is categorised as it lands, so the export is already filed by category. Pick a date range from the transactions screen and export to CSV, or give your accountant read-only access instead of sending files around.
How do I close my account?
Move your balance out and close it from settings. No call, no retention script, and nothing held back pending a review.